Privacy Policy
Last updated: April 23, 2026
RL HVAC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
Information We Collect
We may collect the following types of information:
- Contact information — name, phone number, email address, and property address provided when you request an assessment or contact us.
- Property information — details about your HVAC systems, equipment type, age, and condition gathered during assessments.
- Service records — records of assessments, recommendations, quotes, and work performed.
- Website usage data — anonymized data such as pages visited and time on site, collected through standard web analytics.
How We Use Your Information
- To schedule and perform HVAC assessments and services
- To prepare and deliver reports, quotes, and recommendations
- To communicate with you about your service requests
- To send appointment reminders and follow-up communications
- To improve our services and website
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With equipment manufacturers or suppliers as necessary to fulfill service requests
- With subcontractors who assist in performing services, bound by confidentiality agreements
- When required by law, regulation, or legal process
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. Assessment reports and customer records are stored securely with access limited to authorized personnel.
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Service records, including assessment reports and warranty documentation, are retained for a minimum of seven (7) years in accordance with California contractor licensing requirements.
Your Rights
Under California law (CCPA), you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website.